Simplify Before You Automate: The Golden Rule of Business Analysis
When the pressure to digitise and optimise intensifies, many organisations reach for automation first – process mining, AI, robotic process automation (RPA) and machine learning are all seen as quick wins. But while these tools offer speed and scalability, they also amplify whatever processes already exist, whether functional or flawed. Automation is not a shortcut […]
Visualising the Right Information
When organisations undertake process documentation, the initial impulse is often to produce comprehensive, detailed diagrams and lengthy process manuals. While thoroughness might seem beneficial, complexity often becomes counterproductive. The essence of effective process visualisation is not the intricacy or visual appeal of the tools used but rather the clarity and relevance of the insights they […]
From Destination to Design: A Smarter Way to Analyse
Business transformation efforts often treat analysis as a procedural task — a step to complete before implementation. But for organisations seeking real alignment between strategy, execution and outcomes, business analysis should be reframed not as a checklist but as a design philosophy. A more effective shift is to start from the end. By defining clear […]
Bridging Strategy, Process and Data in Complex Transformations
Transformation efforts often fail not because of poor execution, but because of misalignment. Strategy is set at the top, execution is pushed through operational teams and data is collected somewhere in between—but rarely do these elements connect in a coherent, end-to-end loop. Organisations spend significant time and resources developing new operating models, launching change initiatives […]