The challenge
The business faced multiple risks if the transition wasn’t smooth, including:
- Payroll discrepancies caused by incorrect rostering entries
- Disruption to day-to-day operations due to staffing errors
- Reduced employee confidence in the system
- Low adoption if users were not trained or engaged
All frontline and administrative staff involved in rostering needed to be equipped with the knowledge and confidence to use the platform correctly ahead of go-live.
What We Did
pta Consulting was engaged based on a trusted, long-standing relationship and track record of high-quality learning design.
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